Information, Advice & Guidance Service Statement of Service
What we can offer you
- Details of learning opportunities, including distance and open learning
- Information about courses at South Kent College
- Information about qualifications and accreditation
- Individual sessions with an adviser to discuss and map out your career plans
- Support with HE applications
- Computer-aided career planning
- Advice about funding for learning
- Job vacancy details
- Information about childcare provision
- Referral to other support services in college and in the community
What you can expect from us
- Our staff will be courteous, professional and take account of your individual needs
- Our staff will listen carefully, and respond to your enquiry promptly and accurately
- Your confidentiality will be respected
- Our staff dealing with our customers will wear name badges
- Our staff will be present at time agreed for appointments
- You will be notified promptly if there is any change to an arrangement we have made with you, and be given clear reasons for the change
- Your complaints and observations will receive a prompt and constructive response
- You will be made aware of any relationships with other organisations
- We will comply with current Data Protection legislation
- We will do all we can to offer fair and equal service to all
We request that
- You explain as clearly as possible what you require from our service
- You provide us with your name, address and if possible a contact phone number when asking for information or making an appointment to see our staff
- You arrive on time for any appointment
- You notify us of any necessary cancellation
- You provide feedback on the service you had from us. Your co-operation in doing so will be appreciated, as it will help to improve services and resources
- Your conduct on our premises should be considerate and appropriate
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